Refund Policy

Last Updated: May 16, 2026

1. Introduction

At Cabana Taco, we are committed to delivering fresh, high-quality food and an exceptional dining experience to every customer. We understand that sometimes things do not go as planned, and we want to make the process of requesting a refund or resolving an issue as straightforward and fair as possible.

This Refund Policy applies to all orders placed through our website at cabana.click, including delivery orders, pickup orders, and any catering or pre-ordered services. This policy complies with applicable United States consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act.

Because our products are perishable food items, our refund policy is tailored to reflect the unique nature of the food service industry. We encourage all customers to review their orders carefully before submitting them and to contact us promptly if any issue arises.

2. Eligibility Conditions for Refunds

Cabana Taco will consider refund requests under the following circumstances:

• Incorrect Order: You received items that were different from what you ordered (wrong items, missing items, or significant preparation errors).
• Food Quality Issues: The food delivered or picked up was spoiled, contaminated, undercooked, or otherwise unfit for consumption at the time of receipt.
• Allergic Reactions Due to Mislabeling: If an item contained an allergen that was not disclosed in the product description or that you specifically requested be excluded, and this caused a verifiable adverse reaction.
• Significant Delivery Delay: Your delivery order was delayed by more than 60 minutes beyond the estimated delivery time quoted at the time of order, and the food was no longer in an acceptable condition upon arrival.
• Order Not Received: Your order was confirmed and charged but never delivered or made available for pickup, and Cabana Taco is unable to fulfill the order.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Authorized Cancellation: You canceled your order within the permissible cancellation window as described in Section 8 of this policy.

To be eligible for a refund, all claims must be submitted in good faith and supported by reasonable evidence such as photographs, order confirmation details, or written descriptions of the issue.

3. Timeframes for Refund Requests

Cabana Taco enforces strict timeframes for refund requests due to the perishable and time-sensitive nature of food products. Refund requests submitted outside these timeframes may not be honored.

Requests submitted after the applicable deadline will be reviewed on a case-by-case basis at Cabana Taco's sole discretion. We strongly recommend contacting us as soon as possible after identifying an issue.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for a refund:

• Change of Mind: Orders that were correctly prepared and delivered on time are not eligible for a refund simply because you changed your mind or no longer wanted the item.
• Consumed Items: If a significant portion of the food item has been consumed and the complaint is based on taste preference or dissatisfaction rather than a verifiable quality issue, a refund will generally not be issued.
• Customization Errors by Customer: If you provided incorrect customization instructions at the time of ordering (e.g., wrong address, incorrect item modifiers), Cabana Taco is not responsible for the resulting issue.
• Delivery Delays Caused by Third Parties: Delays resulting from traffic conditions, weather events, or third-party delivery service disruptions beyond our control are not grounds for a full refund, though partial compensation may be offered at our discretion.
• Promotional or Complimentary Items: Items received free of charge, as part of a promotion, or using a discount code are not eligible for monetary refunds.
• Gift Cards and Store Credits: Once issued, gift cards and store credits are non-refundable and cannot be exchanged for cash.
• Expired Promotional Offers: Refunds will not be issued for missing discounts or promotional pricing that was not applied at checkout due to user error or expiration of the offer.

5. How to Request a Refund (Step-by-Step)

To request a refund from Cabana Taco, please follow the steps below. Completing each step in order will help us process your request as quickly as possible.

1. Step 1 – Document the Issue: Take clear photographs of the food item(s) in question, including any packaging labels or receipts. If the issue is a missing item, note exactly what was missing from your order.
2. Step 2 – Locate Your Order Information: Have your order confirmation number, the date and time of your order, and your payment method information ready before contacting us.
3. Step 3 – Contact Cabana Taco: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: cabana.click
4. Step 4 – Submit Your Claim: In your message, include your full name, order number, the specific item(s) affected, a clear description of the issue, and any photographic evidence you have gathered. The more information you provide, the faster we can assist you.
5. Step 5 – Await Confirmation: Our team will acknowledge receipt of your refund request within 1–2 business days. We may follow up with additional questions to verify the claim.
6. Step 6 – Resolution Decision: After reviewing all information provided, Cabana Taco will communicate our decision regarding your refund, partial refund, store credit, or exchange within 3–5 business days of receiving your complete claim.
7. Step 7 – Refund Issuance: If your refund is approved, it will be processed using the method described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Cabana Taco, the processing time will depend on your original payment method. Please note that processing times are estimates and may vary based on your financial institution's policies.

Cabana Taco is not responsible for any delays caused by your bank or payment processor once the refund has been initiated on our end. If you have not received your refund within the timeframe listed above, please first check with your bank or card issuer before contacting us.

7. Partial Refunds

In certain situations, Cabana Taco may issue a partial refund rather than a full refund. Partial refunds may be offered in the following circumstances:

• Only some items in your order were incorrect or of unacceptable quality, and other items were received and consumed satisfactorily.
• The food quality issue affected only part of an item (for example, an incorrect topping was added rather than the entire item being unusable).
• Your order arrived later than estimated but was still in a generally acceptable condition.
• A catering or large group order is partially canceled within the permissible cancellation window.
• A courtesy adjustment is offered for a minor inconvenience that does not warrant a full refund.

The amount of a partial refund will be calculated based on the proportional value of the affected items relative to the total order cost, minus any applicable fees or costs already incurred.

8. Cancellation Policy

Cabana Taco acknowledges that circumstances can change after an order is placed. Our cancellation policy is as follows:

8.1 Standard Delivery and Pickup Orders

Standard food orders may be canceled for a full refund if canceled within 5 minutes of the order being confirmed. Once food preparation has begun (typically within 5–10 minutes of order confirmation), cancellations will not be accepted and no refund will be issued, as food production costs are already incurred.

8.2 Scheduled or Pre-Orders

If you placed a scheduled or pre-order for a future date and time, you may cancel the order for a full refund up to 2 hours before the scheduled fulfillment time. Cancellations made less than 2 hours before the scheduled time will not be eligible for a refund, as preparation will have begun.

8.3 Catering and Large Group Orders

Catering orders or large group orders (typically defined as orders of $150 or more, or orders for 10 or more people) are subject to the following cancellation terms:

• Full Refund: Cancellation made at least 48 hours before the scheduled event or delivery.
• 50% Refund: Cancellation made between 24 and 48 hours before the scheduled event or delivery.
• No Refund: Cancellation made less than 24 hours before the scheduled event or delivery, as ingredients and labor have been committed.

To cancel an order, please contact us immediately at [email protected] or visit cabana.click and reference your order number.

9. Exchange Policy

Rather than a monetary refund, Cabana Taco may offer to replace or re-prepare an incorrect or unsatisfactory order in certain circumstances. Exchanges are subject to the following conditions:

• The original item must not have been substantially consumed (more than 25% consumed).
• The exchange request must be made within 1 hour of receiving the original order.
• Exchanges are available for dine-in and pickup orders. For delivery orders, exchanges may be offered in the form of a replacement order on a future visit or a store credit.
• Items that were incorrectly prepared by our team (wrong ingredients, missing components) are prioritized for exchange or replacement at no additional cost.
• Cabana Taco reserves the right to offer a store credit or partial refund in lieu of an exchange where re-preparation is not operationally feasible at the time of the request.

10. Store Credit

In some cases, Cabana Taco may offer store credit as an alternative to a cash refund. Store credit:

• Will be applied to your account on our platform at cabana.click.
• Is valid for 12 months from the date of issuance.
• Can be used toward any future order placed through our website.
• Is non-transferable and cannot be exchanged for cash.
• Is not eligible for further refund once applied to a new order.

11. Dispute Resolution Process

If you are dissatisfied with Cabana Taco's decision regarding your refund request, we encourage you to utilize the following dispute resolution process before pursuing any external remedies.

11.1 Internal Escalation

If you believe your refund request was incorrectly denied or the resolution offered was inadequate, you may request an internal review by contacting us at [email protected] with the subject line "Refund Dispute – Escalation Request". Please include your original claim details and the reason you believe the initial decision was incorrect. A senior member of our team will review your case within 5 business days.

11.2 Chargeback Rights

As a consumer in the United States, you retain the right to dispute a charge with your credit card issuer or bank through the chargeback process if you believe you were charged for something you did not receive or that was materially different from what was described. We ask that you contact us first to allow us the opportunity to resolve the issue directly, as chargebacks may result in account suspension from our platform.

11.3 FTC and Consumer Protection Complaints

If you believe Cabana Taco has violated any consumer protection law, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or with your state's Attorney General office. Cabana Taco is committed to complying with all applicable federal and state consumer protection laws, including the FTC Act.

11.4 Informal Mediation

For disputes that cannot be resolved through internal escalation, both parties agree to attempt good-faith informal mediation before pursuing formal legal proceedings. Either party may initiate this process by sending a written notice to the other party describing the dispute and the resolution sought.

12. Changes to This Refund Policy

Cabana Taco reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website at cabana.click with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Information

For all refund requests, questions about this policy, or any other concerns related to your order, please contact the Cabana Taco customer service team using the details below: